I need my photo book before a certain date. Is that possible?

No, we can not guarantee a certain delivery date.

Usually you will receive your photo book within 5-7 working days after your order.

Booklets & linen covers are often delivered earlier.

With hard cover and books with larger formats the delivery might be delayed.

Especially after the summer holidays, before Christmas or before Mother's Day longer delivery times can be expected.

Naturally we will inform you automatically per email as soon as your photo book is printed, packed and sent.

Who will deliver my photo book?

We send our photo books per post. In case you are not at home when the delivery takes place, you will be informed.

How will my photo book be packed?

We send all photo books in a special book packaging. These were specially developped for the shipment of books and protects your photo book during the transport.

Should you ever have any reason for complaint, please contact our Support directly.

Can my photo book be delivered to a different address?

You can, of course, enter a different delivery address when placing your order. First, you have to enter your own address as the billing address. Then select the payment method of your choice.

A new window will open and you will be able choose if you want your photo book to be delivered to your billing address or to an alternative address. To do so, just uncheck the checkbox " Send order to my billing address" and type in your new delivery address. If you choose to have your photo book delivered to an alternative address, the price will not appear on the despatch note.


Please make sure that the delivery address and the billing address are in the same country!

 

Can my photo book be despatched abroad?

Please note following details regarding international photo book orders:

• You must use the version which corresponds to the country of delivery. We advise you to pay close attention to the version before downloading the Easybook Software.
• The billing address has to be in the same country as the delivery address.
• In case you have already downloaded the software and created a photo book, but you are unable to order because of the country of delivery, please proceed as follows:

   1. Save your photo book project on your computer.
   2. Uninstall the current version of the Easybook software from your computer.
   3. Select the country of delivery on www.pixum.com and click on the button "Photo book".
   4. Download a new version of the software (you can check if this version is the correct one with the country flag).
   5. Then open the software. You will find your saved project in the top menu under "Open".

Please note: the versions of the uninstalled sofware and your new software have to match in order to open your project in the new Easybook software.

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